My Optus 10.10

Experience the convenience and efficiency of managing your OPTUS account with the My Optus app. This comprehensive app offers a range of features to streamline your account management and provide assistance when you need it.

24/7 Support Messaging

• Obtain instant responses from our new Digital Assistant
• Easily connect with human experts whenever necessary
• Access your message history for quick reference
• Reply at your convenience

Find Answers to Your Questions

• Explore device guides to learn more about your device
• Find Optus 5G tower locations and modem setup guidance
• Effortlessly set up your internet with our modem install guides
• Conduct a home WiFi internet speed test
• Troubleshoot your home nbn internet service
• Access a comprehensive range of Help & Support articles
• Track your order for real-time updates

Monitor Your Usage

• Track how much data you've used from your available data pool
• View data usage by category and daily breakdowns
• Identify your most data-intensive service
• Check usage for call minutes and text messages
• Monitor your international Roaming Data Usage
• View your active and available service add-ons

Simplified Billing Experience

• View detailed breakdowns of your latest and previous bills with ease
• Set up direct debit for seamless payment processing
• Securely pay your bill with a credit card
• Save your billing information for future transactions
• Request a payment extension when needed
• Report payments quickly to ensure accuracy

Effortless Prepaid Management

• Check your remaining credit with ease
• Quickly recharge your account within the app
• Choose from multiple payment options including debit card, credit card, and PayPal
• Utilize prepaid retail vouchers for convenient recharging
• Access all available add-on options for your prepaid services
• Easily recharge accounts of anyone linked to your account

Efficient Management of 'My Account' Settings

• Securely log in to the app using your My Account details
• Update your login username and password as needed
• Reset your password if you forget it
• Keep your contact information up to date
• View both Mobile and Fixed services within the app
• Manage account permissions and user approvals easily

Control Your Plan and Services

• View detailed plan information and contract details
• Access comprehensive device insurance information
• Easily adjust your plan to suit your needs
• Manage International Roaming services with ease
• Effortlessly manage your entertainment options
• Set up call diversions as required
• Manage notification preferences for optimal communication

Personalized Features for You

• Enjoy a customized launchpad featuring your most relevant features
• Stay informed about the latest Entertainment options
• Discover our newest offers and deals
• Access McAfee Parental Controls (Family Plans Only)

Donate Your Data

You have the opportunity to make a meaningful impact by donating some of your data from your eligible Optus Mobile plan. This donation will provide internet access to young Australians who need it most, allowing them to learn, create, and connect with the world around them to unlock their potential.

To learn more about Donate Your Data, visit: optus.com.au/donate-your-data

Device Compatibility

The My Optus app is compatible with iPhone devices running iOS 14 or later.

Help & Support

For further assistance, please visit: optus.com.au/support

Optus Privacy Policy

To review our privacy policy, please visit: https://www.optus.com.au/about/legal/privacy